Eufy QR Code Not Working? Here’s How to Fix It

If you’re having issues with your Eufy QR code not working, then you should first ensure your camera lens and phone are clean. You may also wish to increase the brightness on your phone. Ensure that you are using the correct QR code and restart your devices. Make sure your app is up-to-date and scan the code again. If you are still having issues, check that the QR code isn’t damaged and reset your device. Set up your device again.

Eufy cameras, video doorbells, and HomeBase systems use QR Codes to make it easy to set up and pair your devices. However, some users may experience problems with their Eufy QR code not working. This can be caused by a number of factors such as poor lighting, your phone brightness being too low, a dirty lens on your camera, old app versions or network issues. If you are experiencing issues with your Eufy camera QR code or your doorbell is not scanning the code, there are a few simple solutions that can get everything back to working as it should be.

Why Is My Eufy QR Code Not Working?

Before you try any troubleshooting steps, it is a good idea to know why your Eufy device isn’t reading the QR code.

Common reasons include:

Low screen brightness – If your phone screen is dimmed, then it may cause issues with your camera scanning the QR code.
Dirty camera lens – If there is dirt, fingerprints, or smudges on your camera lens, then it may not properly read the QR code.
Wrong QR code – Using an old, wrong, or incompatible QR code may cause pairing issues.
Poor lighting – Using the QR code in a dark area or if there is too much glare may cause problems.
Outdated Eufy app – An old version of the app may cause issues with scanning or pairing.
Unstable Wi-Fi – If there are any disruptions to your Wi-Fi, then you may have issues completing the setup.
Damaged QR code – If there are scratches, faded print, or the QR code is unclear, then it may be unable to be read.
Temporary software issues – There may be issues with your camera/HomeBase/smartphone which could disrupt scanning.

By knowing what the Eufy camera QR code not working problem is, it will make it easier to find the correct solution and means you won’t have to unnecessarily reset your security devices.

How to Fix Eufy QR Code Not Scanning Issue?

Below are a few troubleshooting tips for when you experience the Eufy doorbell not scanning QR code.

Make sure the screen brightness is at its highest setting. This will make it easier to scan the QR code.
Use a soft microfiber cloth to clean the camera lens.
Ensure you’re holding the phone steady and move it closer or further away from the camera until it scans the code.
Make sure your smartphone is connected to a Wi-Fi network that is compatible and has a strong internet connection.
Ensure you have updated your Eufy app. This will stop any issues whilst scanning and pairing.
You should restart your smartphone, Eufy Camera, and HomeBase.
Finally, if you still cannot scan the code, reset Eufy Camera (follow the instructions specific to your model) and then go through the setup process again.

Following these fixes will hopefully get your QR Code scanning and finish up installing your device.

What to Do If Your Eufy QR Code Still Does Not Work?

Try the following steps to solve the Eufy camera QR code not working problem.

Create a new QR Code: Navigate back to the device setup screen and use the app to create a new QR Code if available.
Device compatibility: Ensure your camera, doorbell, and HomeBase are compatible with the pairing method you are using.
Try with another smartphone: Using a different compatible phone will help determine if there is an issue with your screen/app.
Inspect the printed QR code: If the QR Code on the printed page is torn, out of focus, or faded, please contact Eufy Support.
Manual Pairing / Bluetooth Pairing: Check if your specific model can be manually paired or uses Bluetooth pairing.
Contact Customer Support: Include details about your device model and app version along with a description of the error you are experiencing.

Do not keep resetting your device to factory settings without knowing the cause of the issue.

Common Problems and Solutions

The given problems are linked to the Eufy HomeBase QR code not working, which can be solved with the support of these solutions.

Camera Unable to Read QR Code: Ensure that the brightness of your phone is set to a higher setting and the distance between your phone and the QR code.

QR Code is Blurry: Ensure your phone screen and camera are clean.

Invalid QR Code: Try generating another QR code. If your device allows you to enter the serial number manually, then try entering it manually.

Eufy App Scanner Not Opening: Ensure that your Eufy Security app is updated and sign in with the Eufy app login option. Check that your camera has permission.

Camera Not Working During Pairing: Check your Wi-Fi connection and restart your router.

Damaged QR Code: Try using an alternative method to set up your device or contact Eufy.

Still Not Recognized by Camera: Follow the factory reset steps for your specific model.

TIP: Ensure that you know what model your Eufy device is and follow the setup instructions for your model before performing a factory reset.

FAQs

Where can I find the Eufy camera QR code?

The QR code can be located on the camera itself, product tag, or in the setup guide. The QR code may also be available during setup via the Eufy Security app. Please see your camera’s user guide for where to find the right QR code.

Can I set up my Eufy camera without a QR code?

Some Eufy models offer an alternative setup method. If you are given an option in the app to input manually, you can enter the device SN. However, alternative options will depend on your camera model.

Does Wi-Fi affect Eufy QR code scanning?

Wi-Fi is typically not required to scan the QR code; however, if you are having issues with your internet connection, it may cause issues during pairing and setup. Please ensure your phone and camera have access to the necessary network.

Will resetting my Eufy camera fix the QR code issue?

Resetting can help fix some software and pairing issues. If your camera has incorrect setup settings, resetting can help. However, if the QR code is physically damaged or there is dirt on the camera lens, then it will not help. Please try some troubleshooting steps first.

Why does my Eufy camera keep showing an invalid QR code?

The QR code may be showing as invalid because you have scanned the wrong one, it is an incompatible code, or there is an issue with the recognition. Please ensure you are scanning the correct code. If you have a compatible model, please try entering the serial number.

Why is my Eufy app not opening the QR code scanner?

This can happen due to an out-of-date application, temporary issues with the app, or no camera permissions. Please ensure your Eufy Security app is up to date, reboot your smartphone, and ensure your camera permissions are turned on. If needed, please uninstall and reinstall the application and log back in.

What should I do if my Eufy QR code is damaged?

If your QR code has been scratched, faded, or unreadable, please check if you can input the serial number manually within your Eufy app. You can also get in touch with Eufy customer service with your device model and serial number.

Final thoughts

You may encounter issues with the Eufy QR Code Not Working while setting up your camera, doorbell, or HomeBase. However, most issues can be resolved by ensuring that you clean the camera lens, adjust your phone brightness, keep the correct distance when scanning, and that your network is working. Also, connect Eufy Camera to wifi and check the working status of the Eufy camera. Ensure your Eufy Security app is up to date and restart your devices. If the issue continues, try entering the serial number manually (where available) or contact Eufy customer support, who can help with your specific model.